Shipping Policy
All of our orders are processed and dispatched from our worldwide suppliers
We have a dedicated Drop Shipping postage and packaging department who are committed to getting the items shipped out to your buyers as quickly and as securely as possible.
We aim to get all orders placed dispatched the same day however this is not always possible. Therefore, for drop shipping orders, we would ask you to add 5 extra processing day onto the listed delivery durations.
Please note that the delivery duration is calculated from the point of dispatch, rather than when the order was placed.
Only the available shipping options for your order will be shown at the checkout. You can select the cheapest, or your desired method from there.
The shipping cost will be multiplied accordingly for orders that require more than one service.
Please note, we cannot take responsibility for parcels that go missing under the Royal Mail Standard (untracked) service. No replacements or refunds will be provided in these cases.
Our orders are fulfilled using a variety of 3rd party couriers, depending on size, weight and destination. Unfortunately, on very rare occasions, the parcels can be subject to delays, damage or loss. Please get in touch with us as soon as possible regarding delivery issues, as we will not be notified until the situation is brought to our attention.
We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include Royal Mail, DHL your buyer has not received the parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.
The delivery duration applies only after the payment has been made, as opposed to when the order was placed or created.
In the event of a disputed delivery, we will raise an investigation with the 3rd party courier. In these instances, we must take the result of the courier's investigation as final.
All rates for EU and Rest of World destinations are calculated at the checkout via DHL Express International.
Europe includes every recognised European country, and ROW includes almost every country outside of this zone. Please note that international shipping duration is an estimate only, and it may vary from country to country. On some occasions, it may take longer than the estimated delivery time.
We are unable to conduct business with or send shipments to countries with a restricted or sanctioned status.
Please note, you will be responsible for all Taxes and Customs related costs in the destination country. We are not able to refund shipping costs for international orders which fail due to customs.
We highly advise you to check the destination country's laws regarding importing before placing orders. Certain products may require special licenses or permits to be imported. We are not responsible for losses incurred due to shipments which are rejected or confiscated by local customs.
